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​Are you a hands-on person who wants to reshape the Finance industry? Join our client in an exciting journey to develop business innovation.

Operations Specialist

(Fest)


Your responsibilities:
You will design, build and implement new operational processes. After implementation, you would perform the processes and have direct contact to customers and partners.

Specifically, you will:

Build:
• Design and document new operation process for onboarding, customer service, outbound calling and collections
• Build and implement the processes by collaborating with small team and third party technology providers

Run:
• Monitor partner and application funnels and ensure customer applications are complete
• Handle partner and customer inquiries through email and phone
• Create outbound sales call scripts and perform calls to potential customers
• Manage third party operational vendors such as collection agency
• Create reporting to monitor processes and drive constantly process improvements
 
Your profile
• 3-5 years experience in operations role within the Financial industry
• Commercial education background (KV) and higher education
• Proven experience in sales and operations
• Experience in designing, building and implementing operational processes
• Structured way of working
• Excellent collaboration and communication skills
• Fluent in German and proficient in English, French or Italian advantageous
• An entrepreneurial mindset with a creative approach to problem solving
• Demonstrable commercial experience
• Interest in and basic knowledge of Finance
• Motivated and flexible can-do attitude
• High level of enthusiasm
• Ability to work under pressure in a highly dynamic small team
 
Beat Schmid is looking forward to your complete documents.

Region (Kanton): Zürich (ZH) • Eintritt: 
Bereich:  Banken, Versicherungen

Mosaik Kontaktperson: Beat Schmid, beat.schmid@mosaik.ch


Mosaik Consulting GmbH
Mosaik Personal- und Unternehmensberatung AG
Beat Schmid
Seefeldstrasse 4
8008 Zürich

beat.schmid@mosaik.ch
www.mosaik.ch


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Mosaik Personal- und Unternehmensberatung AG
Seefeldstrasse 4 • 8008 Zürich • Tel 044 421 77 70 • contact@mosaik.ch
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